We hope you are happy with our service. Please let us know if you think we are doing something well – this will help us to continue to offer a good service.
Sometimes we get things wrong and its important that you can let us know. We aim to contact you and resolve your concerns as soon as possible. we have two steps in our process (i) Lets Sort It and (ii) Review Stage.
Whats not a complaint?
Requesting information or a new service, or making an initial report of a fault or repair is not a complaint. If you are unhappy about the behaviour of your neighbours, do not use this form. Please speak to your Neighbourhood Services Advisor or Support Officer instead.
Making a complaint
There are several ways for you to officially make a complaint:
If you feel that we have not fully investigated and reviewed your complaint, you may want to contact the independent Housing Ombudsman.
Independent Housing Ombudsman Scheme
London WC2B 4HN
Telephone: 020 74213800
Low call: 0845 7125 973