Compliments and complaints

Compliments
We hope you are happy with our service. Please let us know if you think we are doing something well – this will help us to continue to offer a good service.

Complaints
Sometimes we get things wrong and its important that you can let us know. We aim to contact you and resolve your concerns as soon as possible. we have two steps in our process (i) Lets Sort It and (ii) Review Stage.

Whats not a complaint? 
Requesting information or a new service, or making an initial report of a fault or repair is not a complaint. If you are unhappy about the behaviour of your neighbours, do not use this form. Please speak to your Neighbourhood Services Advisor or Support Officer instead.

Making a complaint
There are several ways for you to officially make a complaint:

  • Fill in the complaint form and post to us, download a copy of our complaint form from the download box on the right
  • Visit our offices at Templar House, Collett Way, Newton Abbot or at the shop, Unit 10, The Butter Market, Newton Abbot
  • Telephone Customer Services on 01626 322722
  • You can fill in our online contact form to make a complaint
  • Speak to your Neighbourhood Services Advisor or Support Officer

Escalation
If you feel that we have not fully investigated and reviewed your complaint, you may want to contact the independent Housing Ombudsman.

Independent Housing Ombudsman Scheme
81 Aldwych
London WC2B 4HN

Telephone: 020 74213800
Low call: 0845 7125 973
e-mail: info@housingombudsman.org.uk