Regulation and reporting

To read our Annual Report 2017click here>>
To read our Annual Report 2016, click here>>

Value for Money
Providing value for money is essential to all of our business activity. Our aim is to make sure that we make the best use of our customers' money, whilst balancing that with cost, time and quality. Through our Value for Money Self Assesment, we review what we do and how we do it to make sure that we are putting the right level of resources into services that make a real difference.

To read our latest Value for Money Self Assesment Report, please download it from the grey download section on the right-hand side of this page.

Transparency Report
Our Transparency Report shows you what we spend your money on. As an affordable housing provider, we want to provide you with the best possible value for money and, by sharing this information, we hope that it will help you to assess whether we are doing so, or not. Being open and transparent is something we pride ourselves on and we will keep this information up-to-date. There is some information that we cannot disclose publicly such as:

  • Where a sum is paid and the contract requires commercial confidentiality we will replace the name with Redacted: Commercial Confidence
  • Where information is classed as personal data, which by law we cannot publish under the Data Protection Act, we will replace with Redacted: Personal Data

To read our latest Transparency Reports, please download them from the grey download section on the right-hand side of this page.

Our regulator
The Homes and Communities Agency is the national housing and regeneration agency for England, with a capital investment budget of nearly £7bn. They contribute to economic growth by helping communities to realise their aspirations for prosperity and to deliver high-quality housing that people can afford. They also the regulate all social housing providers (like Teign Housing) in England.

They set the consumer and economic standards that we must meet. The economic standards apply to all registered providers except for local authorities. Our board is responsible for making sure our organisation meets the economic standards. The three economic standards are; Governance and Financial Viability standard , Value for Money standard and Rent standard.

The Localism Act 2011 specifies the Regulator’s role in, and its approach to, regulating the consumer standards. Our board is also responsible for making sure we meet the consumer standards. The HCA’s role is limited to setting the consumer standards and they will only intervene when our failure to meet the standard would put tenants at serious risk of harm. The four consumer standards are; Tenant Involvement and Empowerment, Home, Tenancy and Neighbourhood and Community.