Advice on Tap
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Each year, 20,000 people in Devon and Cornwall save an average of £300-£400 per household just by having a water meter fitted.

South West Water has advisors who will help you to find out if a meter could save you money and they’ll help you with the necessary forms if you want to switch. It’s free and if, within 12 months, you feel it’s not right for you, you can go back to an unmeasured charge.

The WaterSure tariff may help you to reduce your bill if you have a meter and receive certain benefits, and if someone in your home has a medical condition that means extra water has to be used, or if you have three or more children living with you.

The WaterSure tariff helped Sarah of Exmouth, who was paying £82 a month based on her rateable value charges. As Sarah has three children living at home and is receiving the right qualifying benefits, South West Water identified she was eligible for the WaterSure tariff so they arranged for a water meter to be installed. Sarah is now saving £480 a year.

The WaterCare tariff is for South West Water’s metered customers who are on a very low income. To qualify, you must be receiving one of the following means tested benefits:

  • Income based
  • Employment Support Allowance
  • Housing Benefit
  • Income Support
  • Income based Job Seekers Allowance
  • Guaranteed Credit element of Pension Credit

The tariff offers a discount between 15-50% off your water bill. An income assessment is carried out to determine your eligibility.

The WaterCare tariff helped Pat and John of Redruth, who were struggling with their household bills. They have a water meter and applied for the WaterCare tariff as they are receiving the guaranteed element of Pension Credit. The tariff has reduced their water bills by 15% saving them £108 off their annual bill.

For more information or to receive an application form for one of South West Water’s special tariffs, call their Accounts helpline on 0344 346 1010.

If you are struggling to pay your water bill, please don’t ignore it. You can contact South West Water’s Debt Helpline on 0800 083 0283, so they can talk through the different options that are available to help you.