Getting involved and resident groups

Now you're talking
Resident Involvement leads to better decision making, improved services and increased customer satisfaction. There are lots of ways to get involved and have your say – whether you’ve got a quick five minutes every couple of months to spare, or if you are able to give more of your time on a regular basis.  However you get involved, joining others to share ideas and make suggestions means that you will be heard loud and clear.

Have your say on the things that affect you.  Click here to download our Resident Involvement Statement>>

Opportunities for all
We believe that everyone should be able to get involved in a way that suits them. We are therefore offering you lots of opportunities - whether you have only half an hour spare, or want to get more deeply involved.  You can also get involved in shaping our services through our regulator, the Tenant Services Authority.  Click here for more details>>

Listening to you
We have worked together with our residents to agree our commitment to involving you. This is monitored by a group made up of residents, staff and Board Members.

To find out more about our PACT 2010/11 please click here>>

Tenants' Forum
Would you like to be part of a group committed to improving the service provided by Teign Housing?  The Tenants’ Forum meets every six weeks, in the evening, to discuss and make recommendations about issues affecting Teign Housing and our residents.  One meeting you could be looking at a proposed policy and the next you could be looking at our performance figures.  If you enjoy a challenge why not join us.  As a thank you for attending each six-weekly meeting, Tenants’ Forum members will receive a £10 gift voucher.  To find out more contact Julie Cleaveon 01626 322751 or e-mail info@teignhousing.co.uk  

Meetings are open to all tenants, and are held from 6.30pm to 8.30pm in the Board room of Teign Housing's Templar House office in Newton Abbot.  Meeting dates for 2010 are: 5 August, 16 September, 28 October and 9 December.

Click here for the latest Forum minutes>>

Senior Forum
The Senior Forum focuses specifically on the needs of customers aged 50+. Elected tenant representatives liase directly with Teign Housing about issues specific to them, including grass cutting on supported husing sites, security and maintenance issues. Senior Forum meetings are open to all Teign Housing customers aged 50+  Meeting dates for 2010 are: 12 August and 11 November.

Click here for the latest Senior Forum minutes>>

Scrutiny Panel
Are you looking for an opportunity to get involved and learn new skills?  Do you have an interest in Teign Housing and the service it delivers?  You now have the opportunity to work with us at a strategic level to make the service improvements that customers want – this is a role where you can really make a difference.

The Scrutiny Panel started in 2009 and meets four times a year.  In 2010 the will be meeting on 10 August and 16 November. 

Click here to read the Chair's blog>>

Or to find out more contact Teresa Warn on 01626 322750 or e-mail info@teignhousing.co.uk

Residents' groups
Residents' groups work in local nieghbourhoods to get things done. They enable people to work together to improve their communities, which helps to produce a positive community spirit. Teign Housing supports local residents' groups and encourages them to grow and develop into effective organistions. Groups meet regularly, and all the residents in their area are welcome to come along to meetings.

Developing your skills Teign Housing offers support and training for residents who get involved with us, and we will work closely with residents to identify any training needs they may have.

Resource Centre We also provide a welcoming and accessible resource centre for residents to meet and access information. The centre has computers, internet acess, photocopying facilties and is a friendly place where residents can meet and have a cup of tea or coffee. You can contact the Resource Centre on 01626 366862 or e-mail: tenants.forum@teignhousing.co.uk

For more information on the Tenants' Forum, the Senior Forum or other resident groups, contact Julie Cleave, Community Developement Advisor, on 01626 322751 or e-mail: julie.cleave@teignhousing.co.uk 

Other ways to have your say

Become a company member
Have it your way. Our company members make decisions about what we do. Make sure your voice can be heard. Call 01626 322722 or e-mail:  info@teignhousing.co.uk for an application pack – you can get involved as much or as little as you like.

Customer Panel
Join our Customer Panel and we will send you short, easy to understand surveys twice a year to get your views on Teign Housing services.  Everyone who responds is entered in to a draw to win prizes of £100, £50 and £25 in vouchers of your choice.
Would you recommend us? If you are a current Customer Panel member and introduce a friend, who then completes the next survey, you will be given a £10 voucher as a thank you.  If you would like to know more about the panel, join us or recommend a friend, please contact Julie Cleave on 01626 322751 or e-mail info@teignhousing.co.uk

For more information on the Customer Panel click here>>

Mystery Shopping
As a mystery shopper you will be trained to observe, experience and evaluate a Teign Housing service.  Twice a year you will be given a range of scenarios for you to choose from to carry out and report back.  Mystery Shopper identities are kept a secret with very few people at Teign Housing knowing who they are.  As a thank you for being a Mystery Shopper you will be given a £25 voucher of your choice for completing the ‘shops’.  We are looking for new Mystery Shoppers to join us, contact Julie Cleave for more information on 01626 322751 or e-mail info@teignhousing.co.uk

Editorial Panel
Teign Housing produces a magazine called, In Touch. An editorial panel of customers and staff discuss the content of the magazines, write articles and read submissions to ensure they make sense and are useful for customers. The editorial panel also get involved in reading leaflets and even this website to make sure they meet the needs of readers!  For more information on the editorial panel, please contact Katie Godfrey on 01626 322713 or e-mail: katie.godfrey@teignhousing.co.uk