Repairs and your home

The elements of your home, such as its roofs and windows need regular maintenance and repairs to keep them up to standard and in good working order. Sometimes these elements will need to be replaced completely once they've reached the end of their economic life.

If your home is due for maintenance work we will send you the details of any work to be carried out in your home approximately two months before. This will include what we are going to do, who the contractor will be and their contact details. If your kitchen or bathroom is due for renewal you will be given a choice of kitchen units, worktops and flooring and tiling.

For day to day repairs we offer a responsive repairs service with two priority bandings.

By appointmnets repairs will be completed within 21 days (42 days if it requires and inspection or survey)

Emergency repairs will be completed within 24 hours.

You can report a repair online. Just click on the 'report a repair' button on this page. Alternatively you can call us on 01626 322722.

If you need to report an emergency repair outside of normal working hours, contact us on 01626 322722 and our out of hours team will be able to help. Please note that we can only respond to emergency repairs in the evenings and at weekends.

For information on damp, condensation and Legionella water safety, please download our fact sheets from the download section.