Repairs and your home

If you need to report a repair, please call Templer HomeBuild on FREEPHONE number: 0800 1979790

The elements of your home, such as its roofs and windows need regular maintenance and repairs to keep them up to standard and in good working order. Sometimes these elements will need to be replaced completely once they've reached the end of their economic life.

If your home is due for maintenance work we will send you the details of any work to be carried out in your home approximately two months before. This will include what we are going to do, who the contractor will be and their contact details. If your kitchen or bathroom is due for renewal you will be given a choice of kitchen units, worktops and flooring and tiling.

Damp and condensation
For information on damp, condensation and Legionella water safety, please download our fact sheets from the download section.

If you are suffering from condensation and mould in your property you can view the mouldy video using the login details:

Username: Teignh
Password: dampteign17

This video contains tips on how to reduce condensation and mould in your property. If you are still having problems with mould after following these tips then contact our Customer Hub on 01626 322722 or at

For day to day repairs our contractor, Templer HomeBuild offers a responsive repairs service with two priority bandings.

By appointment repairs will be completed within 21 days (42 days if it requires and inspection or survey)

Emergency repairs will be completed within 24 hours.

You can report a repair online. Just click on the 'report a repair' button on this page. Alternatively you can call Templer HomeBuild on 0800 1979790.

If you need to report an emergency repair outside of normal working hours, contact Templer HomeBuild on 0800 1979790 and their out of hours team will be able to help.