TeignCare

01626 355135 or e-mail: teigncare@teignhousing.co.uk

Twice the reassurance
at the press of a button

We offer both personal alarms and HomeSure visits to ensure peace of mind for you and your family. TeignCare helps hundreds of people in Teignbridge to live confidently and independently in their own homes. Whether you are worried about slipping or tripping, need extra support after a hospital stay or simply want the reassurance that you can summon help in the case of an emergency. Whatever happens, you and your family will have peace of mind that you are ok and have the support you need.

The TeignCare personal alarm
You do not need to buy an alarm system. We will hire out the alarm unit and install it for you. Installation is simple and the unit can easily be removed.

To call for assistance simply press the pendant (worn around your neck, as a bracelet or on a clip) to send an alarm call to the control centre, where a team of specially trained staff will answer your call. Your details, including where you live, will be automatically displayed, so even if you can’t speak they will be able to arrange the help you need.

HomeSure visits
In addition to having a personal alarm, for extra reassurance, you can select to have a HomeSure visit. A HomeSure visit supports you with your day-to-day wellbeing. You can choose different levels of support depending on how much you feel you need. Our staff can help you with:

  • Speaking to other organisations on your behalf
  • Support with claiming benefits and filling in forms
  • Referral and support with other services that may help, such as property maintenance and cleaning
  • Referral and support in getting disability adaptations

Our Four Levels of Service

Band one
TeignCare alarm
For those confident with their independence, but require the reassurance of an alarm

Band two
TeignCare alarm with a monthly HomeSure visit
For those confident with their independence, but require the additional support of a monthly visit

Band three
TeignCare alarm with a weekly HomeSure visit
For those who have lost elements of their independence and require support to continue living at home

Band four
TeignCare alarm with a twice weekly HomeSure visit
For those who require intensive support e.g. following discharge from hospital, a period of sickness or bereavement

Prices for a TeignCare alarm start from £3.15 per week and HomeSure starts from £9 per visit (plus a one off installation fee of £39). Prices are excluding VAT, however, if you have a disability, illness or mental impairment you will be exempt from paying VAT.

The prices above are for our standard TeignCare person alarm. Additional safety alerts can be added to the unit such as; a carbon monoxide detector, fall detector and medicine prompts. Please call us for further information and prices for additional safety alerts.

TeignCare tailored to your needs
Our personal alarm and HomeSure service is flexible to suit you. As well as the additional safety alerts, you can increase or decrease the level of support you receive depending how much you need to feel confident and happy in your home.

You can also use this service on a temporary basis after a hospital stay or illness, you can cancel at any time and you will not be tied into a lengthy contract.    

For further information and a chat about the service, please call us on 01626 355135 or e-mail: teigncare@teignhousing.co.uk

TeignCare Q&A's  

How does the TeignCare alarm system work?
We fit a small alarm unit to your existing telephone line and give you a discreet pendant which can be worn around the neck, as a bracelet or on a clip. To call for assistance you simply need to press the pendant and it will send an alarm call to a team of trained and understanding operators, who will answer your call.

What equipment do I need?
The alarm requires an electrical supply and a BT line socket, which should be on the same wall. Installation of the alarm does not require any modification to your home and can be easily removed if required. It does not affect your telephone line in any way, so you can continue to make and receive calls as normal.

What happens if I press the pendant, but can't speak?
Your details, including where you live, will be automatically displayed at the control centre - so even if you can't speak to us the operator will be able to help you. We require customers to provide us with the names and contact details of a keyholder who would be willing and able to attend your home in the event of an emergency and/or false alarm.  If you don't have any contacts who could do this the a key safe is advisable.

Is the pendant waterproof?
The pendant is shower proof, but shouldn't be submerged in water.