Update on extreme weather office closure

Update at 4.00pm

The extreme weather has brought many challenges to delivering our services, as it has done for many of you in your own homes and communities. Once again we thank everyone for their patience and understanding at this time.

To report an emergency over the weekend please call 01626 322722 and press option 1. Please be aware that we are experiencing high call volumes and are still struggling to reach many properties. We will do as much as we can until the weather improves and it is safe for our repairs team to reach everyone.

If you are having a problem with your boiler, it could be that your condensate pipe has frozen in the very cold weather. Follow the instructions in this video to defrost it, then re-set the boiler. It may need a few attempts to thaw it out https://youtu.be/3iFyHf4in8k

Please note that Monday and Tuesday are likely to be very busy for our staff, if your call is not urgent, we would recommend contacting us from Wednesday onwards. Don’t forget you can also report things through our website www.teignhousing.co.uk

 

Update at 10.30am

Due to the extreme weather and dangerous travelling conditions our offices will remain closed today for the safety of our staff.  Our repairs team are also unable to travel safely and we apologise to any of our residents waiting – they will get to you as soon as they possibly can

If you have an emergency repair that cannot wait please call us on 01626 322722 and press 1.  We will continue to log all emergency repairs, and allocate them to our repairs team when it is safe for them to travel and access the area.

If you are concerned about the welfare of a resident during this time, please call us on 01626 322722 and press 2 and we can offer advice.

Please do not call us about non urgent repairs or enquiries until next week.  In the meantime, you can log them via our website https://www.teignhousing.co.uk or email customerhub@teignhousing.co.uk