We want to deliver a good service so please let us know if you think we are doing something well and we will pass on your praise to our staff.

You can praise our staff by emailing or calling Customer Services on 01626 322722.


Unfortunately we sometimes make mistakes and we understand making a complaint can be frustrating. However, we need a chance to put things right for you and to learn from what’s happened.

Our commitment to you

  • If we can resolve the problem at the first point of contact then we will
  • We aim to respond on time
  • If we make you a promise we will stick to it. We will keep you regularly updated on the progress of your complaint

What is a complaint?

A complaint is an expression of dissatisfaction, however made, about an action or lack of action, or the standard of a service by the company or its staff affecting an individual customer or group of customers. A request for service, action or enquiry will not be treated as a complaint.

What we need from you

  • Let us know what the problem is
  • Tell us what we can do to resolve the issue

Please send any concerns to, contact customer services on 01626 322 722 or complete the online complaints form below


Online Complaints Form