Newton Abbot, Devon
We don’t want you to refine the way we work. We want you to redefine it.
Teign Housing is a successful social landlord employing over 90 ambitious, committed people, responsible for managing more than 3,600 homes across South Devon. We are passionate about delivering exceptional customer service to our residents, and you will make it happen as you provide comprehensive and highly responsive business support.
First and foremost, you will ensure that tenants’ queries and concerns are resolved swiftly and professionally at first point of contact, by the successful management of our contact centre. You will also have a significant strategic remit as you review our full range of services, champion continuous improvement and explore innovative ways to encourage customers to shift channels, improve the customer experience, increase customer satisfaction. At the same time, you will remain abreast of evolving best practice, technological solutions, legislation and regulation within the housing sector and ensure we are fully compliant – so you can expect enormous impact on the way we think and work.
As an experienced business support and contact centre manager, you will bring highly developed leadership and digital skills and a creative yet structured approach to problem solving. Setting and achieving stretching performance targets should be second nature to you, and you should be exceptionally computer literate. Finally, a formal customer service qualification would be useful, as would some experience of social housing, but it’s your determination to make a difference that will matter most.
As an investor in People Platinum organisation you will be joining a company that creates a supportive high-performance culture. We offer an excellent benefits package with a contributory pension scheme, 25 days’ leave per year plus bank holidays, free parking and an agile, modern working environment.
Job Description: Business Support Manager JD (April 2021)
Person Specification: Business Support Manager PS (April 2021)
Teign Housing is committed to its policy on equality and diversity and we welcome applications from all sections of the community. Registered charity no. 1112196.