Help us help our tenants and our business
At Teign Housing, we’re passionate about giving our residents the best possible homes and our team the best and most flexible careers. Our culture of agile working means our 100 people enjoy an exceptional work-life balance, with the option of spending time based at home. We believe giving you choice over where you work will improve both your wellbeing and your performance – creating a win-win situation for you, for us and for the thousands of people who rely on us.
About the Income Advisor role
You will make a significant contribution to our business as you collect rent and other debts from both current and former tenants. An exciting part of this role is doing all that you can to assist our tenants with their finances and help them find solutions to enable them to pay their rent. This could involve organising debt advice or supporting applications for benefits / grants. You will need excellent interpersonal skills and proven ability to engage with a wide range of people from various backgrounds and abilities. You will be responsible for reducing rent arrears and where necessary issue legal documentation and attend court hearings for possession of people’s homes where there is no other alternative.
This is a part-time role for 21 hours per week, to be worked during our opening times of 8.30am – 5.00pm.
About you
Previous experience in a similar role is not required, but you will require a good customer service background and excellent negotiation skills, together with a high level of numeracy. You will need to be an effective problem solver and have the ability to balance tenant and business needs and strive to achieve targets.
Benefits
We are an Investor in People Platinum organisation, so you will be joining a company that creates a supportive high-performance culture. You can also expect to enjoy an excellent benefits package, including:
• Flexible working with time based at home
• Training opportunities
• 25 days’ leave plus bank holidays and discretionary leave between Christmas and New Year (pro rata for part-time)
• Pension scheme
• Free parking
• Employee Assistance Programme
• And much more
Job Description: Income Advisor JD (Dec 2023)
Person Specification: Income Advisor Person Spec (Aug 2024)
To take on this exciting opportunity as our Income Advisor, please apply by completing our online application form or send your CV to jobs@teignhousing.co.uk
Teign Housing is committed to its policy on equality and diversity, and we welcome applications from all sections of the community. Registered charity no. 1112196.
