Neighbourhood Services Advisor

  • Contract Type: Permanent
  • Interview date: TBC
  • Salary: £26,242.51 per annum
  • Hours: Full Time 37 Hours a Week

Newton Abbot, Devon

We want to build great communities, not just great homes. You’ll help us make it happen.

Teign Housing is a successful social landlord employing over 90 ambitious, committed people, responsible for managing more than 3,700 homes across South Devon. You will help us create cleaner, greener and safer neighbourhoods and maintain sustainable communities as you conduct regular inspections and proactively resolve any issues you identify – so you will be central to our residents’ quality of life.

About the Neighbourhood Services Advisor role

Every day will bring different challenges as you liaise constantly with tenants and external agencies to make things happen. You will find yourself organising lettings and conducting viewings, preparing and varying leases and helping new residents settle in, whilst arranging and attending community meetings and other forums. Where antisocial behaviour or breaches of tenancy conditions occur, you will act rapidly to resolve the situation, including implementing legal action where there is no alternative, and you will help to ensure that minor disputes between neighbours do not become major issues. In short, you will do whatever it takes to help residents get the most out of their tenancies – and their lives.

About you

Your background in social housing will have given you sound experience of developing productive working relationships and meeting targets, and you will ideally bring some knowledge of housing legislation. More importantly, you will be passionate about customer care, capable of arranging your own workload and determined to make a difference, and you will enjoy resolving problems and using your initiative. Finally, it is vital that you have a clean, current driving licence and access to your own vehicle, and you should be happy to operate outside normal office hours.

Benefits

As an investor in People Platinum organisation you will be joining a company that creates a supportive high-performance culture. We offer an excellent benefits package with a contributory pension scheme, 25 days’ leave per year plus bank holidays, free parking and an agile, modern working environment.

To take on this exciting challenge, please complete our online application form.

Job Description: Neighbourhood Services Advisor JD (April 2020)

Person Specification: Neighbourhood Services Advisor PS

Teign Housing is committed to its policy on equality and diversity and we welcome applications from all sections of the community. Registered charity no. 1112196.


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