Teign_Annual Report 2018

4 5 Providing opportunity / Annual Report 2018 Introduction Working with pride is one of our core values at Teign, and as chair I’m certainly proud of the achievements staff at Teign have delivered over the last 12 months. Andy Jones Chair of the Board The housing sector has had to respond to the continued impact of rent reduction, changes to the welfare system and the introduction of General Data Protection Regulation, to name just three important issues this year. And, of course, the impact of Grenfell and the difficult questions raised about health and safety have rightly challenged how the sector operates and engages with customers. Against this backdrop, Teign Housing has continued to deliver on its promise to provide opportunity and create better communities. We’ve handed keys over to 41 new homes, achieved the top accreditation from Investors in People (IIP) which ranks how good we are as an employer, maintained the highest regulator rating for our financial management and also achieved savings of some £500,000 by improving how we work and restructuring our teams. But what truly tests an organisation and its values is when things – despite all best plans and intentions – do go wrong. Back in 2017 we discovered that some customers were due a rent repayment. We handled this quickly and with complete openness, setting up specialist phonelines for customers and bringing in independent observers to examine our systems. We continue to learn from this experience and have recently recruited an internal risk manager to look at this type of issue, and more widely at how we comply with such things as GDPR and health and safety. We hope our robust response will mean we soon regain the highest governance rating. In the meantime, with a new corporate plan about to be launched, new technology about to be introduced to transform how we work and plans to build some 75 plus homes this year, we continue our work to provide opportunity and create strong communities. Thank you to all our partners who have supported us over the last 12 months, and to our engaged tenants for their time and input into scrutinising our work and improving our services. We continue our work to provide opportunity and create strong communities.

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