Twice the reassurance at the press of a button

We offer both personal alarms and HomeSure visits to ensure peace of mind for you and your family, helping people to live confidently and independently in their own homes.

View the TeignCare leaflet here

The TeignCare personal alarm

You do not need to buy an alarm system. We will hire out the alarm unit and install it for you. Installation is simple and the unit can easily be removed.

HomeSure visits
In addition to having a personal alarm you can select to have a HomeSure visit. A HomeSure visit supports you with your day-to-day wellbeing. Our staff can help you with:

  • Speaking to other organisations on your behalf
  • Support with claiming benefits and filling in forms
  • Referral and support with other services that may help, such as property maintenance and cleaning
  • Referral and support in getting disability adaptations

Prices

Prices for a TeignCare alarm start from £3.27 per week (plus a one off installation fee of £39) and HomeSure starts from £9 per visit. Prices are excluding VAT, however, if you have a disability, illness or mental impairment you will be exempt from paying VAT.

Additional safety alerts can be added to the unit such as a carbon monoxide detector and fall detector.

Our Four Levels of Service

Band one
TeignCare alarm – For those confident with their independence, but require the reassurance of an alarm

Band two
TeignCare alarm with a monthly HomeSure visit – For those confident with their independence, but require the additional support of a monthly visit

Band three
TeignCare alarm with a weekly HomeSure visit – For those who have lost elements of their independence and require support to continue living at home

Band four
TeignCare alarm with a twice weekly HomeSure visit – For those who require intensive support e.g. following discharge from hospital, a period of sickness or bereavement

FAQ's

How does the TeignCare alarm system work?

We fit a small alarm unit to your existing telephone line and give you a discreet pendant which can be worn around the neck, as a bracelet or on a clip. To call for assistance you simply need to press the pendant and it will send an alarm call to a team of trained operators, who will answer your call.

 

What equipment do I need?

The alarm requires an electrical supply and a working telephone socket, which should be on the same wall. Installation of the alarm does not require any modification to your home and can be easily removed if required. It does not affect your telephone line in any way.

 

What happens if I press the pendant, but can’t speak?

Your details, including where you live, will be automatically displayed at the control centre – so even if you can’t speak to us the operator will be able to help you. We require customers to provide us with the names and contact details of a keyholder who would be willing and able to attend your home in the event of an emergency and/or false alarm.  If you don’t have any contacts who could do this the a key safe is advisable.

 

Is the pendant waterproof?

The pendant is shower proof, but shouldn’t be submerged in water.

 

How do I pay for it?

Direct Debit
The most convenient way to pay.

Over the phone
Phone our Business Support Team to pay by your debit card on 01626 322722.

By post
Send your cheques payable to ‘Teign Housing’ to:
Teign Housing, Millwood House, Collett Way, Newton Abbot, TQ12 4PH.