Teign_Corporate Plan 2018-2021

16 17 Creating Futures Together / Corporate Plan 2018 - 2021 Sustainable business Our strong finances will ensure we can cope with the unexpected. In a time of continued, rapid change we can only deliver excellent services and quality homes against a backdrop of an efficient and effective business, fit for the long term. Maintaining strong governance In achieving and maintaining the highest grading from our regulator, leadership from the Board and Senior Management Team will continue to be strategic, clear and motivational. Greater delegation from Board to management will increase the time available to consider strategic issues. The Board will be supported in co-regulation by the Service Board and Scrutiny Panel, giving the tenant view of services. We will bring our subsidiary company, Templer HomeBuild up to the same strong governance footing as Teign. We will Measure March 2019 March 2020 March 2021 Re-profile our governance structure to increase efficiency and performance Strategic time increased Plan strategy sessions before each board meeting Board approve strategies, policy approval devolved to Senior Management Attendance 100% Expand high- performance co- regulation Increased involvement and recognition 4 new members on Service Board/ Scrutiny Panel Digital consultation with tenants for ideas on enhancing involvement Review scrutiny accreditation Strengthen THB business processes Key documents in place Business plan, KPI suite, risk map and GDPR compliance IIP Health Check to include THB Full IIP Platinum reassessment for Teign and THB Sustaining robust finances Our drive for value and efficiency will continue and we will ensure our running costs compare well with similar size organisations. Following a G1/V1 rating from the regulator we will seek additional loan funding to support an increased development programme into the future. We will secure continued efficiency by reviewing our processes to find smarter ways of working. We will Measure March 2019 March 2020 March 2021 Maintain operating margin Operating margin 36% 36% 36% Increase capacity for development Funding £60m New funding deal negotiated Additional £20m Expand LEAN reviews to improve efficiency and customer service Scorecard indicator(s) improved Expand staff training in LEAN Processing 2 LEAN reviews completed 2 LEAN reviews completed Growing our surpluses We will establish a stand-alone business model for our successful estate services. This will allow us to sell these services to other organisations, bringing in an income we can use to support our charitable activities. In addition, we’ll begin to consider how best to make an income from Templer HomeBuild and continue to expand our TeignCare service. We will Measure March 2019 March 2020 March 2021 Grow our TeignCare alarm business Increase customer numbers 5% 10% 15% Generate income from our repairs company Sell our repairs service to others - - Appoint consultants to consider business model