Teign_Corporate Plan 2018-2021

18 19 Creating Futures Together / Corporate Plan 2018 - 2021 Investing in technology In 2018 we will begin to use our new Housing Management System and have a redesigned website. This investment will enable increased mobile working for staff, delivering a better, quicker service to customers and reduce costs over time. We are on target to meet new Data Protection regulations which come into force in 2018/19. We will Measure March 2019 March 2020 March 2021 Increase mobile working capability Increased mobile working hours (cumulative) 15% 30% 45% Consolidate office space Shop rent and costs £40,000 £27,000 £0 Increase the efficiency of our finance service Invest in new finance systems Bring payroll services in- house, saving £4k annually Procure accounting system to improve reporting and efficiency Implement accounting system to improve reporting and efficiency Developing our staff We recognise that motivated staff create satisfied customers. We will develop our managers so that they can support their teams to better performance. We will seek to improve our processes to maintain Investors In People Platinum and gain Times Top 100 recognition. Our staff will expect and embrace change as we seek to continually improve as an organisation. We will Measure March 2019 March 2020 March 2021 Provide excellent leadership Internal and external reviews Pass IIP Platinum health check Sunday Times Top 100 company for Teign and THB Review our leadership capability Increase staff satisfaction Internal and external reviews - Benchmark salaries to ensure fair and consistent Review terms and conditions Train our staff Various Leadership team empowered to make training decisions Ensure staff are confident using Civica Cx Review terms and conditions Continue our E-colours communication initiative Various Deliver our strategy for E-colours and coaching Teign and THB full staff survey Refresh E-Colours