The Grenfell tragedy and the death of two-year-old Awaab Ishak in Rochdale highlighted the poor knowledge of some housing associations as to who lives in their homes. In turn, this often means that the landlord fails to listen to and respond to their residents appropriately.
To make us a better landlord, we want to have a thorough understanding of all our residents and ensure we hold accurate data.
What we need to know
We hold fairly good data on dates of birth and gender, but there is quite a lot that we don’t know about many of you yet.
This means you may be asked in your My Teign Account, by our Customer First Team on the phone, or when staff speak with you, to update any gaps we have regarding you and your household.
Why?
Having data that is as full and accurate as possible means we can gain a clearer understanding of our residents and their households, enabling us to improve the services we provide, making them more efficient and accessible.
If we can identify where our services are being positively or negatively experienced by people of a particular gender, age, ethnicity, or disability, we can then pinpoint areas where we need to make changes.
We understand that sharing personal information, which you are used to keeping private, can feel uncomfortable, and you may be reluctant to share it with us. That is why we want to reassure you that the information we hold about you is handled responsibly in accordance with General Data Protection Regulation (GDPR) legislation and protected by strong cybersecurity measures. Additionally, we only collect data that is relevant and necessary for a specific purpose.
We really value hearing our residents’ voices, and we want to continue improving how this helps shape our overall service. If you would like to find out more about getting involved in our decision-making, improving services and monitoring, please contact Matthew Rushton, Resident Involvement Manager on 01626 322748 or email getinvolved@teignhousing.co.uk