We will not tolerate and will take appropriate action against any form of anti-social behaviour. You chose anti-social behaviour as one of your community pledges and we will be working to prevent and resolve any anti-social behaviour in your area.
You can report any anti-social behaviour using the online form below.
What is Anti-social Behaviour ?
The Anti-Social Behaviour, Crime and Policing Act 2014 defines Anti-Social Behaviour (ASB) as:
– (a) Conduct that has caused, or is likely to cause, harassment, alarm or distress to any person
– (b) Conduct capable of causing nuisance or annoyance to a person in relation to that person’s occupation of residential premises
– (c) Conduct capable of causing housing-related nuisance or annoyance to any person.
Examples of Anti-social behaviour:
– Physical violence and/or threats of violence
– Hate-related incidents (such as those based on race, sexual orientation, gender, disability or belief)
– Verbal abuse, harassment, intimidation or threatening behaviour
– Noise nuisance – an ongoing or persistent noise at any time of the day or night
– Vandalism and damage to properties, including graffiti
– Dropping litter or dumping rubbish, including fly-tipping
– Criminal behaviour, for example prostitution or sexual acts, drug dealing, violence or threats of violence
– Pets being allowed to foul in public spaces
– Misuse of communal areas, public areas or loitering.
What isn’t Anti-social behaviour?
We would not normally consider behaviour around different cultures or lifestyles, or which may not be considered unreasonable by most people, as ASB. These are:
– Cooking smells
– DIY during reasonable hours
– Minor or occasional car repairs
– Young people gathering socially or children playing
– Someone parking lawfully outside your home
– Civic disputes between neighbours (such as boundary issues or shared driveways)
– Day to day living noises such as:
– Footsteps in a neighbouring property
– Children playing,
– Occasional dog barks
– The noise of household appliances, or music or TV noise at a low level.
What can I do about Anti-social behaviour?
We want everyone to be able to live peacefully in their home and community.
However, as part of your tenancy agreement or lease with us, you also have a responsibility to ensure that you, your family and any visitors do not behave in an anti-social manner that has a detrimental impact on others.
Some things, such as noise from a late-night BBQ, or inconsiderate parking, can usually be quickly and amicably resolved by chatting to your neighbour and we would always advise that you try to resolve minor issues yourself before escalating.
We understand there may be occasions when you do not feel comfortable speaking directly to your neighbour to resolve the issue. In this case you can let us know about the problem online, using our live chat, or by calling us on 01626 322722.
You can find more information on Anti-social behaviour and what you can expect from us by downloading our ASB leaflet here.
If you are threatened with violence, or are concerned for the safety of yourself or others, call the police immediately on 999, or in a non-emergency on 101.