Tenant Satisfaction Measures

In April 2023, the Regulator of Social Housing (RSH) introduced the Tenant Satisfaction Measures (TSMs) to help assess the quality of services social landlords provide in England.  Twelve are known as perception measures – these show how our tenants feel about us and the service we provide, and are measured through a satisfaction survey. Fifteen are performance measures – these show what we have done, for example, how many repairs we have completed on time.

The questions were developed to provide consistency in reporting and to drive up standards in social housing across the country. Publishing our results allows you to see how we’re doing and will enable you to hold us accountable for our performance.

Between May 2024 and March 2025, we asked all our tenants and shared owners to complete a Tenant Satisfaction Measure (TSM) perception survey, carried out according to the Regulator of Social Housing requirements. Thank you to all our residents who took the time to fill out this survey.

The survey took place over the financial year, and we collated the results using a variety of methods; our approach is explained in this Summary of Approach document.

Here are the links to the three questionnaires we used to survey:

Online survey

Postal survey

Telephone survey

You can download a copy of our results using these links:

Tenant survey results 2024-25

Shared owner survey results 2024-25

TSM Management Information 2024-25

All the results have been reported to our Board and Customer Experience Committee and submitted to the Regulator for Social Housing.

Teign Housing is committed to using this data as a ‘can-opener’ to drive improvements for our residents. Through the 2025-26 survey, we will ask additional questions to better understand how to improve services and satisfaction.