The Tenants’ Forum work in partnership with Teign Housing to help shape and improve services – it is the formal consultative group for all services relating to tenants. Members formally meet with staff to listen, discuss, give feedback and make recommendations for many areas of the business.
They meet every 6/7 weeks on a Thursday evening. Meetings are held either in person and/or on Zoom. When meeting in person transport is available, or travel expenses are paid.
The Scrutiny Panel provides a resident-led, independent, customer focused, advisory and consultative role to Teign Housing and will where necessary challenge policy and practice as a ‘critical friend’ through carrying out Service Review research projects. The report and recommendations they make following a review are presented to the Senior Management Team and the Board.
The Scrutiny Panel is committed to working in partnership with Teign Housing to help improve services and satisfaction and plays an important role in ensuring that services are delivered to a high standard for residents.
The Scrutiny Panel members meet regularly whilst carrying out service reviews. Meetings are held either in person and/or on Zoom. When meeting in person transport is available, or travel expenses are paid.
The Service Board supports Teign Housing’s strong ethos towards co-regulation.
Service Board members are existing Scrutiny Panel experts; therefore, they are competent to critically analyse performance. Their experience enables them to have an overall view of performance monitoring across all departments where they have undertaken past reviews.
The Service Board meet quarterly on a Tuesday morning in February, May, August and November each year. Meetings are held either in person and/or on Zoom. When meeting in person transport is available, or travel expenses are paid.