Resident Involvement leads to better decision making, improved services and increased customer satisfaction. We have lots of ways for you to get involved depending on what your interests are and how much time you can spare.
Teign Housing offers support and training for residents who get involved with us, and we will work closely with residents to identify any training needs they may have.
Tenants’ Forum
The Tenants’ Forum work in partnership with Teign Housing to help shape and improve services – it is the formal consultative group for all services relating to tenants. Members formally meet with staff to listen, discuss, give feedback and make recommendations for many areas of the business.
They meet every 6/7 weeks on a Thursday evening. Meetings are held either in person and/or on Zoom. When meeting in person transport is available, or travel expenses are paid.
Scrutiny Panel
The Scrutiny Panel provides a resident-led, independent, customer focused, advisory and consultative role to Teign Housing and will where necessary challenge policy and practice as a ‘critical friend’ through carrying out Service Review research projects. The report and recommendations they make following a review are presented to the Senior Management Team and the Board.
The Scrutiny Panel is committed to working in partnership with Teign Housing to help improve services and satisfaction and plays an important role in ensuring that services are delivered to a high standard for residents.
The Scrutiny Panel members meet regularly whilst carrying out service reviews. Meetings are held either in person and/or on Zoom. When meeting in person transport is available, or travel expenses are paid.
Service Board
The Service Board supports Teign Housing’s strong ethos towards co-regulation.
Service Board members are existing Scrutiny Panel experts; therefore, they are competent to critically analyse performance. Their experience enables them to have an overall view of performance monitoring across all departments where they have undertaken past reviews.
The Service Board meet quarterly on a Tuesday morning in February, May, August and November each year. Meetings are held either in person and/or on Zoom. When meeting in person transport is available, or travel expenses are paid.
Contact Matthew Rushton, Resident Involvement Manager on 01626 322748 or email: getinvolved@teignhousing.co.uk.
You will initially be invited to have a chat with Matthew to find out more about the group(s) you are interested in joining. Following a successful chat, you will then be invited to observe a meeting so you can see how it runs. Once you have confirmed that you would like to join, you will be asked to complete a quick application form and an induction meeting will be held jointly with the Chair of the group you are joining. Your membership will start from the next meeting of that group.
All groups have a maximum number of members so if it is full, you will be informed, and your details kept for when there is a vacancy.
None of these groups are the place to raise personal issues you might have with your home or neighbours – members bring their overall experiences of living in a Teign Housing property and community.