Please use this form to contact us. If you would like us to respond to your query, please leave us your contact details. We will acknowledge your message within five working days and, if a full response is required, we will get back to you within 10 working days. Alternatively, you can phone our customer services number on 01626 322722.
Head office:
Millwood House
Collett Way
Newton Abbot
TQ12 4PH
We’re here at the end of the phone and you can call us on 01626 322722, option 2 or if you prefer you can email customerhub@teignhousing.co.uk
We also offer live online chat which you can access from our website.
When is the best time to call?
8.30am – 10.30am – This is our busiest time, so waiting time may be longer than we’d like.
10.30.am – 2pm – You may have to wait a little during this period although we may be busier between 12pm and 2pm.
2pm – 5pm (4.30pm on a Friday) – You shouldn’t have to wait very long at all to talk to a member of the team.
Our head office is open to visitors between the hours of 10am to 3pm. If you’d like to come in and take a seat in our reception area someone will come and greet you. Whilst you’re more than welcome to just drop in not all staff will be working in the office every day, so if you want to see a particular member of staff it’s best to make an appointment to save a wasted journey.
We can easily come to you so you don’t have the inconvenience of coming to Milllwood, or we can meet you in any of your local drop-down zones.
If someone in your household has tested positive for COVID-19 (or has symptoms), and we’re due to visit you, please let us know on 0800 197 9790 so that we can arrange to carry out the work at another time.
We will continue to supply hand sanitiser and masks to staff and if we’re working in your home our staff will continue to wear a face covering if you ask them to.
You can contact us:
Monday to Thursday 8.30 to 5pm
Friday 8.30am to 4.30pm