Report Damp and Mould

We don’t want anybody to live with damp or mould in their homes.  To report it, please call us as soon as possible on 01626 322722 option 2. Should you wish to report small amounts of damp or mould to us, you can fill in the form below, and a member of our team will be in touch. 

Following the tragic death of two-year-old Awaab Ishak in December 2020 due to prolonged exposure to mould in his home in Rochdale, a new law called Awaab’s Law came into effect on 27 October 2025. This law requires all social landlords to investigate and resolve issues related to damp, mould, and other serious hazards within strict, legally defined timeframes.

We have updated our processes to ensure we meet this law, and we need the cooperation of residents to help us achieve this by reporting if there is damp or mould and being at home for appointments to treat it or complete repairs.

When anyone contacts us about damp or mould, we will ask a number of questions to assess the severity. This assessment will consider the extent of the mould growth and the health and age of the household members. Our response time for mould treatment is 24 hours in emergency cases, and up to 10 working days for significant hazard cases. Others will be attended to as a routine ‘by appointment’ repair.

Condensation can lead to mould growth on walls and furniture. It’s quite normal to experience some condensation in your home. Visit our damp and mould page for more information and links to a video, handbook and leaflet on how you can take steps to have a healthier home.