Independence and Wellbeing Advisor

Help our most vulnerable residents enjoy life to the full.

 

Teign Housing is a successful social landlord employing over 200 ambitious, committed people, responsible for managing more than 4000 homes across South Devon. Joining a closely-knit team responsible for enhancing the lives of our sheltered housing tenants, you will do whatever it takes to promote their wellbeing and maximise their independence – We are passionate about delivering exceptional customer service and, as our Independence and Wellbeing Advisor, you will be central to everything we do as you help us build sustainable communities and provide cleaner, greener and safer neighbourhoods.

 

About the Independence and Wellbeing Advisor role

 

Operating on your own initiative, you will take on a varied caseload of residents, ranging from older people to those with challenging social, mental and physical issues, you will enjoy plenty of variety and all the satisfaction of helping our residents enjoy life to the full. You will undertake regular inspections of our estates and actively address any littering, antisocial behaviour or breaches of tenancy conditions and Keeping In Touch Visits with residents in their home, inducting new tenants and overseeing property maintenance and improvements.  You will deliver a person-centred service working with tenants on their personal goal plans. Equally importantly, you will become an expert on best practice in meeting our most vulnerable tenants’ needs and will proactively drive continuous improvement across the organisation, giving you a very high profile and plenty of scope to make your mark on everything we do.

 

About you

 

Experienced in working with older people, you will be compassionate, self-motivated and adept at building productive relationships. Needless to say, you should be effective under pressure, capable of responding rapidly to emergencies and extremely organised and methodical, and you will be capable of giving residents the guidance they need on maintaining their tenancies and protecting their health. Finally, up-to-date knowledge of housing benefits would be very useful, as would a relevant professional qualification, but it’s your empathy and enthusiasm that will matter most.

 

Alongside sound experience of social housing, you should bring a proven ability to build good relationships with diverse customers and a demonstrable flair for meeting stretching targets. If you’re familiar with housing legislation, so much the better, but it’s your diplomacy, determination and talent for problem-solving that will make the difference every day.

 

Benefits

 

We are an Investor in People Platinum organisation, so you will be joining a company that creates a supportive high-performance culture. You can also expect to enjoy an excellent benefits package, including:

 

• Flexible working with time based at home
• Training opportunities
• 25 days’ leave plus bank holidays and discretionary leave between Christmas and New Year
• Pension scheme
• Free parking
• Employee Assistance Programme
• And much more

 

To take on this exciting challenge, please visit our website and complete the online application form.

 We reserve the right to close our vacancies early so we advise to get applications in as soon as possible.

 

Job Description: Independence and Wellbeing Advisor JD (June 2022)

Person Specification: Independence and Wellbeing Advisor PS (Feb 2021)

 

Teign Housing is committed to its policy on equality and diversity and we welcome applications from all sections of the community. Registered charity no. 1112196.