Earlier this year, the Regulator of Social Housing (RSH) inspected Teign Housing and Templer HomeBuild services. They assessed us against the RSH requirements for governance (how we are run), viability (our finances) and consumer (customer services).
The regulator has confirmed that:
- We meet the highest standard for governance (G1), saying that we run Teign and Templer effectively, have a strong approach to making best use of our resources, and manage our risks well.
- We meet the second highest standard for financial viability (V2), saying that because we have increased our investment in existing homes, we have to pay particular attention to managing risks in this area. During the inspection, the regulator saw evidence of us managing this well.
- We meet the second highest standard for customer services (C2). The regulator noted that we have a good approach to safety, we deliver effective maintenance services, and we offer a wide range of meaningful opportunities for residents to influence our services. However, the regulator also said that we need to improve how we manage anti-social behaviour, how we deal with complaints, and how we consider the diverse needs of our residents.
Carla Osborn, Chair of the Residents’ Forum at Teign Housing, said “As an involved resident it does make me feel proud to be working with staff at Teign and Templer to improve services. I was personally involved in the inspection, and it’s really positive that residents feel they are listened to. It’s all part of making our houses become home, and loving where we live.”
Richard Gammage, Chair of Teign Housing, said “This is a fair and balanced assessment, and we thank the RSH for their care in carrying it out. They’ve accurately recognised our strengths (governance and investing in our current homes) and have rightly identified those areas where we need to improve our services to customers. All of these form part of our detailed plans to improve services.”