Behind every service we provide is a team of dedicated people working to support our customers and communities every day. From housing staff to finance, each role plays an important part in helping us deliver safe homes and thriving neighbourhoods.
We’re taking a look at some of those people who help us deliver homes people love and be a landlord you can trust.
Hi Beth, how long have you worked here and what do you do?
I’ve been at Teign for two years now as a Customer First Co-ordinator. My role involves being the first point of contact for residents on the phone and via email, dealing with enquiries such as raising repairs, providing information or other tenancy related matters.
We aim to answer as many queries as possible at the first point of contact. If we can’t provide a response directly, we will refer it to the right colleague or department for assistance.
We also complete office administration duties, which can include scanning in documents, handling incoming and outgoing post and many other tasks!
How would you explain your role to someone who’s never heard of it?
My role is about good customer service and support. I speak to residents everyday helping with a wide range of different issues.
The most rewarding part of my role is knowing that I have helped someone who may be struggling or going through a difficult time. Many of the people I speak to are dealing with stressful situations, whether that’s issues with their home, financial concerns, or needing urgent support, so being able to make things clearer and easier for them is really important.
I find it especially rewarding when I can resolve an issue straight away or take ownership of a problem and ensure it gets dealt with quickly. Even small actions, like listening, showing empathy, and providing clear guidance, can make a big difference to someone’s day.
It’s also rewarding to know that I play a part in helping people feel supported and reassured, and that they leave the interaction feeling heard and more confident about what will happen next.
How does your role make a difference to our customers?
My role makes a difference by delivering a service that is customer-focused, respectful, and reliable. I take the time to listen and understand each customer’s situation, treating them with empathy and respect. By doing this, I help build trust with customers and ensure they feel supported, valued, and confident that their concerns are being taken seriously.
What do you enjoy most about working at Teign?
I enjoy working for Teign Housing as I like being able to make a real difference to people’s lives, it’s very rewarding and gives me a sense of purpose in my role.
I also enjoy the variety that the job brings, as no two days are the same. I’m constantly learning and dealing with different situations, which keeps the role interesting and helps me develop my skills.
Another aspect I enjoy is working as part of a team. Having the support of colleagues and being able to share knowledge and work together to resolve issues creates a positive working environment and helps us deliver the best possible service to our customers.
To find out more about working for Teign Housing and Templer HomeBuild, visit our Careers page here.