Our Policies
We have a range of policies that set out the principles and procedures we follow, agreed by our Residents’ Forum and Executive Team.
If you have difficulties opening a document, please get in touch with us.
Don’t see what you’re looking for?
Any that are referenced and not available on our website are intended for internal use and are available upon request.
If you require a specific policy not listed below, please contact us so we can provide it for you.
Policies and Procedures Downloads
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Anti-Social Behaviour and Hate Policy
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Asbestos Policy
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Chargeable Repairs Policy
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Compensation Policy
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Complaints & Compliments Policy
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Contact Management Policy
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Customer Voice Strategy
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Damp, Mould & Condensation Policy
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Decant Policy
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Disabled Adaptations Policy
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Domestic Abuse Policy
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Downsizing Policy
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Electrical Safety Policy
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Equality, Diversity and Inclusion Policy
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Equality, Diversity and Inclusion Strategy
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Fire Safety Policy
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Garage Allocation and Management Policy
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Gas Safety Policy
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Health and Safety Policy
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Health and Safety Strategy
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Hoarding Policy
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Income and Debt Management Policy
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Lift Policy
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Mobility Scooter Policy
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Mutual Exchange Policy
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Permissions Policy
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Rent Setting Policy
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Repairs and Maintenance Policy
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Right to Buy & Right to Acquire Policy
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Safeguarding Policy
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Service Charge Policy
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Shared Spaces Fire Safety Policy
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Social Housing Fraud Prevention Policy
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STAIRs Policy
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Succession Policy
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Tenancy Assignment Policy
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Tenancy Policy
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Void & Allocations Policy
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Vulnerable Person(s) Policy
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Water Hygiene Policy
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