Your rent account should always be in credit. If your account goes into debt between payments, you will need to then increase your next payment to make up this for this gap and rebuild back to paying us in advance.
When you signed for your home, this became a legal requirement. Not paying in advance could put you at risk of losing your home. There is a shortage of affordable homes in the area, so we have to consider other families on the waiting list. Your rent is used to fund existing and new homes and services. Without it we can’t help others.
Your rent account should never show arrears between payments.
To discuss your rent account, call us on 01626 322780. You can quickly check your current balance online at See My Data.