For day to day repairs we offer a responsive service with appointments being allocated within 2 priority bandings depending on the nature of the repair.

  • By appointment routine repairs will be completed within 21 working days.

 

  • If a repair requires an inspection from a Surveyor beforehand, then these repairs may take up to 42 working days to complete.

 

  • Emergency repairs will be completed within 24 hours.

 

  • Please note that emergency repairs will only be allocated if it presents a health and safety risk i.e. total loss of power/electric, severe leak or flooding, insecure ground floor doors and window locks not working etc.

 

  • Please note that you must be available at the property from the moment that the emergency repair is logged with us, up until we have attended and made safe.

 

  • To report a repair online, use the “I Want To” section of our website.

 

  • To report an emergency repair FREEPHONE 0800 197 9790

 

  • Please note that we are currently only available to attend repairs to Teign Housing properties at this time.