Customer First Co-ordinator

  • Contract Type: Permanent
  • Interview date: TBC
  • Salary: £28,247.88 per annum
  • Hours: 37 Hours per week

When our residents have queries, you’ll have all the answers.

At Teign Housing, we’re passionate about giving our residents the best possible homes and our team the best and most flexible careers. Our culture of agile working means our 110 people enjoy an exceptional work-life balance, with the option of spending much of their time based at home. We believe giving you choice over when, where and how you work will improve both your wellbeing and your performance – creating a win-win situation for you, for us and for the thousands of people who rely on us.

About the Customer First Coordinator role

As the first point of contact for all customer queries, you will resolve a broad spectrum of enquiries via phone, email, live webchat and post. You could find yourself providing advice on housing applications, rent payments, repairs and renewals, minor incidents of antisocial behaviour, parking issues and property exchanges, among many other things, so every day will be different. At the same time, you will assist in operating a busy reception area and organising customer events and marketing campaigns, placing you at the heart of everything we do.

About you

A good general education is essential to join us, alongside strong interest in pursuing a customer service career. If you’re experienced in social housing and formally qualified in administration, so much the better, but more significantly you will be capable of solving problems effectively and going the extra mile every day. Equally importantly, you should be highly computer literate, extremely organised and methodical, and capable of organising your own workload. Above all, you will be passionate about customers and ready to do whatever it takes to exceed their expectations.


We are an Investor in People Platinum organisation, so you will be joining a company that creates a supportive high-performance culture. You can also expect to enjoy an excellent benefits package, including:

• Flexible working with time based at home
• Training opportunities
• 25 days’ leave plus bank holidays and discretionary leave between Christmas and New Year
• Pension scheme
• Free parking
• Employee Assistance Programme
• And much more

To take on this exciting opportunity as our Customer First Coordinator, please apply via our online application form.

We will interview suitable candidates upon receipt of their application and reserve the right to close the vacancy early. Please apply without delay to avoid disappointment.

Job Description: Customer First Co-ordinator JD (December 2023)

Person Specification: Customer First Co-ordinator PS (August 2022)

Teign Housing is committed to its policy on equality and diversity and we welcome applications from all sections of the community. Registered charity no. 1112196.

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