Newton Abbot, Devon TQ12 4PH
Ensure we receive the rent we need. So we can provide the homes our residents love.
At Teign Housing, we’re passionate about giving our residents the best possible homes and our team the best and most flexible careers. Our culture of agile working means our 90 people enjoy an exceptional work-life balance, with the option of spending time based at home. We believe giving you choice over where you work will improve both your wellbeing and your performance – creating a win-win situation for you, for us and for the thousands of people who rely on us.
About the Income Advisor role
You will make a significant contribution to our bottom line as you collect rent and recover arrears from both current and former tenants. In addition, you will ensure that we receive timely payment for alarm services and shared ownership homes, whilst doing everything possible to assist residents with financial difficulties in maintaining their tenancies. This could involve organising debt advice or supporting applications for benefits / grants, so you will need excellent interpersonal skills and proven ability to engage diverse stakeholders. Above all, you will make certain that debts do not escalate, including serving Notices of Seeking Possession and initiating legal action where all other avenues have failed.
This is a part-time role for 19 hours per week, to be worked during our opening times of 8.30am – 5.00pm.
About you
Previous experience in a similar role is not required, but you will require a good customer service background and excellent negotiation skills, together with a high level of numeracy and basic understanding of rent recovery procedures. Most importantly, you will be an effective problem solver who can balance differing points of view to reach clear and considered decisions and ensure that residents follow your recommendations and adhere to agreed payment plans.
Benefits
We are an Investor in People Platinum organisation, so you will be joining a company that creates a supportive high-performance culture. You can also expect to enjoy an excellent benefits package, including:
• Flexible working with time based at home
• Training opportunities
• 25 days’ leave plus bank holidays and discretionary leave between Christmas and New Year (pro rata for part-time)
• Pension scheme
• Free parking
• Employee Assistance Programme
• And much more
To take on this exciting opportunity as our Income Advisor, please apply with your CV and send to jobs@teignhousing.co.uk or apply via our online application form.
We will interview suitable candidates upon receipt of their application and reserve the right to close the vacancy early. Please apply without delay to avoid disappointment.
Job Description: Income Advisor JD (Dec 2021)
Person Specification: Income Advisor Person Spec (June 2020)
Teign Housing is committed to its policy on equality and diversity and we welcome applications from all sections of the community. Registered charity no. 1112196.