Newton Abbot, Devon TQ12
Give our residents a voice, so we can give them better homes and futures.
Teign Housing is a successful social landlord employing over 90 ambitious, committed people, responsible for managing more than 3,700 homes across South Devon. We are passionate about delivering exceptional customer service, and, as our Resident Involvement Manager, you will be central to everything we do as you promote and develop meaningful resident engagement and involvement so that the needs and aspirations of residents can help shape our services.
At Teign Housing, we’re passionate about giving our residents the best possible homes and our team the best and most flexible careers. Our culture of agile working means our 90 people enjoy an exceptional work/life balance, with the option of spending much of their time based at home. We believe giving you choice over when, where and how you work will improve both your wellbeing and your performance – creating a win-win situation for you, for us and for the thousands of people who rely on us.
About the Resident Involvement Manager role
Actively involving residents in consultations and decision-making, you will champion the ‘resident voice’ to gauge opinion. This will involve supporting and facilitating the existing resident involvement groups – the Tenants’ Forum, Scrutiny Panel and Service Board leading on the delivery of resident engagement activity and providing a professional and high quality service to residents. You’ll also be encouraging partnership working with other agencies. What’s more, you will support local residents’ groups to register with Teign Housing each year and apply for funding – and above all, you will make certain that our residents’ voices are heard whenever we take key decisions that affect them.
We need someone who can transform the way we engage with our residents, so you will require an exceptional blend of interpersonal and managerial skills. Some social housing experience is essential, backed by a real flair for customer service and relationship building, and you will be ready to forge a good rapport with people from all walks of life. Finally, you will enjoy problem-solving, be capable of using your initiative to the full and be happy operating outside normal office hours.
As an investor in People Platinum organisation, you will be joining a company that creates a supportive high-performance culture. We offer an excellent benefits package with a contributory pension scheme, 25 days’ leave per year plus bank holidays, free parking and an agile, modern working environment.
If you believe you’re the right person for our Resident Involvement Manager role, please apply with your CV and send to firstname.lastname@example.org or alternative complete the online application form.
Job Description: Resident Involvement Manager JD (Dec 2021)
Person Specification: Resident Involvement Manager PS (Dec 2021)
Teign Housing is committed to its policy on equality and diversity and we welcome applications from all sections of the community. Registered charity no. 1112196.